My New BFF

Posted by Kathy on Oct 18, 2012 in Thoughts from ME |

So – Rachel at Cardholder Services calls me.  I must be her new best friend, she calls that often.  But she has such a nice, friendly voice, you know?  And she says that if I don’t want her to call me anymore I just have to press “3.”  Right.  I’ve tried that one before.  She’s like one of those clingy friends who doesn’t really mean it when she says she’ll give you some space, that maybe she did come on too strong when she asked if she could try on your pretty wedding ring.  And borrow your car.  No matter how many times I press “3” I know she won’t listen.

This time I press “1” to speak with a customer care representative to find out how I could “lower my interest rates” on my credit card.  I know.  It’s not nice to mess with the limited mind of the salesperson on the other end who’s just trying to eke out a living.  (Yes!  I’ve been wanting to use the word “eke” ever since I became a crossword puzzle addict.)

“This is Marissa.  Do you have a credit card with a balance of over $3000?” asks a female voice.

“Is this Rachel?” I ask.

“No, this is Marissa.  Rachel is an automated voice,” she says.

“Uh huh.  I want to speak with Rachel,” I say.  I know.  I’ll have to go to confession for this one.  It’s just mean.  Kind of like how mean it is to have someone continually call when you are cooking dinner or otherwise not interested in hearing from Rachel and her friendly credit card offer.

“Can I help you?” she asks.

“Yes,” I answer, and then it happens.

“I AM SICK AND TIRED OF GETTING THESE CALLS FROM RACHEL AND I’VE PRESSED 3 BEFORE AND IT MAKES NO DIFFERENCE AND DON’T HANG UP ON ME DO NOT DO NOT DO NOT HANG UP ON ME LIKE THE LAST ONE DID I JUST CAN’T TAKE IT ANYMORE DO YOU HEAR ME I JUST CAN’T BEAR THESE CALLS ANY LONGERRRRRRRR.”

There is a brief pause.

“OK, Ma’m.  I understand and I have removed your number from our list,” she pleasantly says.

And before I can repeat my number so she gets it right, she hangs up.

I take a minute to let my fury settle down, to reassure myself that I have not reached stroke level.  It occurs to me that this time, it’s just possible I could be removed from the list.

Darn.  Marissa sounded really nice.

I wonder what she could’ve saved me in interest rates…

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